Frequently Asked Questions

Everything you need to know about shopping with JETS.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

JETS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2025.